MTN customer service has the most incompetent people that provides the poorest and shittiest service ever. I have been struggling with the issue whereby 3 out of 5 people can't get hold of me on a normal phone call for almost a month now, but I can phone out with no problem.
This issue was logged with MTN since the beginning of February 2026, the referance no has been created, and I get told that they have made notes on this ref no to get this issue sorted out. I gave them a different number to phone me after they said they would call me within 2 hours, which did not happen.
Upon phoning MTN again today, I was told that there are no notes made on the ref no, and they do not know what the issue is. So for almost a month, MTN has done fuckol about this issue and just left it.
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MTN Group Limited, formerly M-Cell, is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries.