BEWARE - MTR and Samsung using misleading and unclear returns tactics. I returned a faulty phone for refund and get cheated out of £124 by misleading and unclear refund policies.I traded in my Samsung Flip6 towards a Samsung Flip7. Handset was delivered faulty so returned for refund. Original trade in value for my Samsung Flip6 was £374 and I was advised by Samsung that when I returned my phone for a refund that I would receive the "current" trade in value for my phone.On Saturday 16th August 25 I requested a Samsung trade in valuation for my phone (from samsungcom/uk/instant-trade-in/#TradeInTool) and it was £367 (-£7 than original trade in). I agreed to return my phone for a refund accepting that that the trade in was a couple of weeks ago and would be a little less. On 28th August I requested a trade in valuation from Samsung again and the current valuation today is £340 (-£37 than original trade in). MTR (Samsungs trade in partner) have offered £250 refund which is nowhere near the current trade in values being offered by Samsung.When challenged, they quote terms and conditions:"Unfortunately we do not refund the promotional discount, we refund the current market value. Please see terms below: 6.3 If you exercise your right to cancel and return your product during the 28-day cooling off period, or if we have agreed to pay you a refund because the product, we have provided you with is defective, we will endeavour to return your Existing Handset to you, but we cannot guarantee its return. In the event that we are unable to recover your Existing Handset, we will provide you with a cash equivalent price for the Existing Handset, based on the price currently payable for your Existing Handset on the Samsung Recycle website (samsungrecycle.co.uk). Any such cash payment will be made by MTR, on behalf of Samsung."Note, a different website, with a different and lower trade in value.Reading the small print that indicates that Samsung have a duel pricing strategy for trade in values.This policy is misleading and their policy should be made clearer to customers.
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