Review Time
I was given a photo showing damage to my phone, claiming the cover was lifted. However, I sent it in nearly perfect condition. The company insisted the cover was raised, which was false, and they are now attempting to charge me £150 for this 'damage'. I am still contesting this issue.
I had a very concerning and disappointing experience. The company demanded £75 for a so-called minor scratch on a phone I traded in. I strongly contest this. My phone didn’t have a sticker on the back, leading me to believe the device they assessed wasn’t even mine. The demand for payment felt like extortion, as I was pressured to pay to avoid my new phone being remotely disabled. Due to this experience, I will never use this service again and strongly advise anyone considering a trade-in with this company to think twice.
I received a photo of my phone showing damage—the cover appearing to be lifted. I sent it in almost perfect condition, but the company claimed the cover was raised, which isn't true. They then wanted to charge me £150 for this 'damage'. I'm still fighting this matter.
I bought a phone that was under warranty and had water damage. I informed the company, and they arranged for collection. However, they claimed the phone was tampered with. I've been trying to reach them for days, but nobody answers my calls. It’s been four days with no response from the company or the warranty provider.
I wanted to share my experience as there are many negative reviews. I was anxious about doing an instant trade-in, but it went smoothly. I traded in a phone and a watch, both times receiving a tracked postage label. The phone was inspected within two days, while the watch took about eight days due to high volume. When I called for an update, a very polite representative informed me it could take up to ten days but was usually quicker. I had no issues; everything was straightforward. I would use the service again without hesitation.
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MTR has been working towards making a positive contribution to society and the environment for over 10 years. That means all of our processes are designed around sustainability, and environmental responsibility,
Over the lifespan of the company, MTR have worked out efficient ways of extending the lifecycle of mobile phones, wearables, tablet devices, and more.
We offer a complete repair and refurbishment process, including environmentally-friendly disposal.
Our process improvement programme means we are always continuing to give customers the very best value by continuously improving the efficiency of our sustainable processes.
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