I extend a warm welcome to the new Director of Customer Services and express gratitude to the previous one for their years of hard work. To ensure smooth operations, a few essential principles should be upheld: treating everyone fairly regardless of their background, recognizing the intelligence of residents, especially in Retirement Complexes, and valuing their input. It's crucial to facilitate communication and address concerns directly. Managing social housing is complex, yet many leaders lack real-world experience. We are in 2026, not 1948. I look forward to constructive feedback from the new Director.
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