I went for the 3months for £1 trial subscription and started watching. I had an issue initially as checking my bank statement Mubi had charged me the initial £1 but also an extra £7 I contacted Customer Service querying this and they stated I had chosen Mubi Go as an add on. I had managed to do this by mistake, had no notification of this and if I hadn’t checked my statement would never have known. My email was replied to quickly and Mubi explained what I had done. I emailed back and explained I had done this by mistake and could I have a refund. Again a quick reply stating the refund of the £7 had been processed. So in my experience the customer service so far has been excellent. A shout out to Mubi team member, Lance who sorted my issue quickly and effectively.The playback quality I have found 2 weeks into the trial to be great.As to content The film selection is initially disappointing once you realise that you have to switch to ‘Now Showing’ to watch what’s available. But I have seen some excellent and enjoyable films I probably wouldn’t have thought of looked at. I really enjoyed Martin Rejtman’s ‘The Practice’ and will certainly watch the rest of his available films on the site. I watched Jim Jarman’s ‘Patterson’ last night and Thouroughly enjoyed it. The trial subscription is fantastic value and I look forward to watching some great films. I have to say though, I’m a little worried about when it comes time to cancel…so I may review again at the end of the trial. Also I wish Mubi would comment on some reviews. Their star score is very poor and it would be good to see them addressing some of the issues that seem to be coming up time and again in many of the 1 star reviews. To conclude… I would say enjoy. There is some fantastic content, but be careful and check you are paying what you think you are.
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