Review Time
I went for the 3months for £1 trial subscription and started watching. I had an issue initially as checking my bank statement Mubi had charged me the initial £1 but also an extra £7 I contacted Customer Service querying this and they stated I had chosen Mubi Go as an add on. I had managed to do this by mistake, had no notification of this and if I hadn’t checked my statement would never have known. My email was replied to quickly and Mubi explained what I had done. I emailed back and explained I had done this by mistake and could I have a refund. Again a quick reply stating the refund of the £7 had been processed. So in my experience the customer service so far has been excellent. A shout out to Mubi team member, Lance who sorted my issue quickly and effectively.
The playback quality I have found 2 weeks into the trial to be great.As to content The film selection is initially disappointing once you realise that you have to switch to ‘Now Showing’ to watch what’s available. But I have seen some excellent and enjoyable films I probably wouldn’t have thought of looked at. I really enjoyed Martin Rejtman’s ‘The Practice’ and will certainly watch the rest of his available films on the site. I watched Jim Jarman’s ‘Patterson’ last night and Thouroughly enjoyed it.
The trial subscription is fantastic value and I look forward to watching some great films. I have to say though, I’m a little worried about when it comes time to cancel…so I may review again at the end of the trial. Also I wish Mubi would comment on some reviews. Their star score is very poor and it would be good to see them addressing some of the issues that seem to be coming up time and again in many of the 1 star reviews. To conclude… I would say enjoy. There is some fantastic content, but be careful and check you are paying what you think you are.
I went for the 3months for £1 trial subscription and started watching. I had an issue initially as checking my bank statement Mubi had charged me the initial £1 but also an extra £7 I contacted Customer Service querying this and they stated I had chosen Mubi Go as an add on. I had managed to do this by mistake, had no notification of this and if I hadn’t checked my statement would never have known. My email was replied to quickly and Mubi explained what I had done. I emailed back and explained I had done this by mistake and could I have a refund. Again a quick reply stating the refund of the £7 had been processed. So in my experience the customer service so far has been excellent. A shout out to Mubi team member, Lance who sorted my issue quickly and effectively.The playback quality I have found 2 weeks into the trial to be great.As to content The film selection is initially disappointing once you realise that you have to switch to ‘Now Showing’ to watch what’s available. But I have seen some excellent and enjoyable films I probably wouldn’t have thought of looked at. I really enjoyed Martin Rejtman’s ‘The Practice’ and will certainly watch the rest of his available films on the site. I watched Jim Jarman’s ‘Patterson’ last night and Thouroughly enjoyed it. The trial subscription is fantastic value and I look forward to watching some great films. I have to say though, I’m a little worried about when it comes time to cancel…so I may review again at the end of the trial. Also I wish Mubi would comment on some reviews. Their star score is very poor and it would be good to see them addressing some of the issues that seem to be coming up time and again in many of the 1 star reviews. To conclude… I would say enjoy. There is some fantastic content, but be careful and check you are paying what you think you are.
I joined MUBI today because they had a special introductory offer. After submitting my bank details so they could withdraw my first payment, I started browsing their database. OMG so many good movies....I thought....but whenever I clicked on a movie (old ones, more recent ones, well-known ones, obscure once...) I almost every time got the message "[title of movie] s not available to watch. Instead, check out Akira Kurosawa's Yojimbo, which is currently showing on MUBI".You can understand my disappointment. What is the point of having a huge database if you only offer a handful of movies?
I absolutely love the type of films on MUBI but I have to say that the app is quite poor, and over the years of being an on and off subscriber it hasn’t improved very much at all. The search function and download functions are pretty bad, I have just tried again to download a film to watch on my flight and no matter what I do, it just won’t work. It’s a shame really as the films are great. I think it would be valuable for them to update and invest in dev and user experience.
Family member with dementia had been paying subscription for years without using service. Very unpleasant attitude from customer service and no clear policy. Plus dig a bit deeper - articles linking MUBI to investment firms and Israeli military. AVOID.
I took the black friday discount offer for 60€ per year....on the site directly they send you to payment....I payed....no confirmation follows....no films possible...the customer service is un clear....I find this company un reliable and do not want to do any more deal with them.
When you want to cancel the 7 days trial, MUBI provides you an option to extend the trial to 30 days. (Very nice if you like to enjoy MUBI for free for a longer period of time.) Even 30 days trial does not serve me. You share a huge amount of titles on this platform, but when you filter on available films, only 2 of the hundreds of movies you are interested in, pop up! This is ridiculous! Hahahaha. Just show what is available directly, not what is NOT! And when it is on your platform, just tell WHEN it WILL BE available.
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