At the beginning of January out of the blue my ring was frozen. I emailed the customer service team and was told they sent out a “mass email” to all customers that they were using a new provider and a new ring would be sent out? I never received any emails about this change. Now I’m waiting for a replacement ring and it’s been over 3 weeks. Something fishy is going on as most companies who do this send out new replacements for the smooth transition prior to freezing the card or device. I am still waiting for my so called replacement & I’m not holding much hope. I strongly believe that this company is in trouble and my funds are going to simply get swallowed up by this mess. I personally would not recommend using much better because it’s actually much worse than expected.
EDIT Got my new ring today so I have access to my funds. Took 3 weeks but it’s here. Fingers crossed I will have no further issues
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