I ordered a pair of boots after my mother raved about her pair of muck boots that have lasted years. I ordered them at Christmas and only started wearing them last month. Within the month the insoles have started to degrade and come apart. I have had to resort to gluing them back together which shouldn’t have happened only using them for around a month.
I have contacted the customer service team to ask for replacements insoles or a resolution and I have been told that they won’t send me any replacements and I need to purchase replacements at my own cost for boots I have owned and worn for just over a month. This is totally unacceptable, I have owned the boots for such a short space of time. Cheaper brand boots last longer - I will not be purchasing another pair. The boots are not fit for purpose and if I want to use them I have to buy more insoles. Customer service is terrible and very unhelpful, these are not cheap boots I expect better.
Beware if you order and customer service team do not resolve issues!
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Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather. See more
