I received a confirmation message indicating that my bank would be topped up shortly, yet I spent the entire day without receiving any funds. Upon inquiring, I discovered that the system had been offline for two weeks. It raises the question of why transactions were still being processed if the system was not operational. This has caused significant inconvenience, especially since I have a bill due today and no alternative options. While I understand that systems can go offline, it is puzzling that transactions were allowed when it was known that funds would be held.
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Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do. In the UK and the EU we operate through Remitix Limited, licence number FCA #576623.See more
