Review Time
I received a confirmation message indicating that my bank would be topped up shortly, yet I spent the entire day without receiving any funds. Upon inquiring, I discovered that the system had been offline for two weeks. It raises the question of why transactions were still being processed if the system was not operational. This has caused significant inconvenience, especially since I have a bill due today and no alternative options. While I understand that systems can go offline, it is puzzling that transactions were allowed when it was known that funds would be held.
It seems that accessing cash in wallets is made overly difficult for recipients, even when their identity can be clearly verified. I sent money to my daughter on her number, but she lost the line afterward, and the funds went into her wallet. Why deny access to cash when she can show her ID? It's important to adapt to modern standards and technology to prevent these issues. Despite being established for a long time, there are still many inconveniences.
I had to give this just 1 star because while online shopping with the card is possible, your service is lacking. As a forex trader, my withdrawals often take 3 days to process. Your fees are excessively high compared to other local banks where transactions are completed in about an hour. I really believe improvements can be made!
It’s frustrating how hard you make it for recipients to access funds in their wallets, even when their identity can be verified. I sent money to my daughter, only to find out she lost her phone afterward, and now the funds are stuck in her wallet. Why deny access when she can provide her ID? It seems like you need to update your practices to align with modern standards in order to prevent these issues. You've been in this business for a long time, yet there are still so many inconveniences.
It pains me to say this as a long-time client, but I was expecting $1000 from a sender, and it never appeared in my account. The sender has canceled the transaction, yet a refund has not been issued. This feels like a scam. I’ve reached out via your complaints email. With your operations in the UK, this situation should be reported to the ombudsman. Are you even FCA registered? This is unacceptable. Please refund the money.
I just completed my first transaction and was charged the 'monthly active card fee' three times. Here’s the breakdown: Card initiation fee R70, Monthly active card fee R17.29, Monthly active card fee R27.00, Monthly active card fee R27.00. Why is this happening?
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Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do. In the UK and the EU we operate through Remitix Limited, licence number FCA #576623.See more
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