murad.com

1.5
1.5 Based on 42 reviews

Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
JimVA
Order Cancellation Policy is Horrible

Beware that Murad's order cancellation policy is horrible. I originally set up auto-fulfillment on my first order using the maximum 3-month fulfillment period. After three months, I received a reorder email time marked 12:19am (when I was asleep). I did not need a refill (and this stuff is expensive) and contacted the company as soon as it opened for business the next day (6am CA time). I was informed that Murad does not cancel orders (regardless of order timing/shipping status and I would have to pay to return it when received. Respectable, customer service oriented companies allow for cancellations when promptly contacted. I will now pay to return the products and delete my account immediately after the return refund is processed.

1
Date of experience: Feb 25, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping.

  • location_on El Segundo, United States
  • language http://murad.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More