I love the skincare provided by Murad. However, it is expensive and after an appalling customer experience I will never shop with them again.Exchange as follows:26th Sept(From myself) I recently purchased a few products (order number XXXXX) including a cleansing product. I’m really happy with the products and the cleanser is great, however the bottle is leaking constantly. I’ve tried standing it both ways up but it still leaks and I’ve had to throw it away. I was wondering if this could be replaced?27th Sept(From Murad) Thank you for contacting MURAD.I am sorry to hear that you may have received a faulty product. In order to be able to provide a replacement for you, we would need to see clear images of the product and its fault as well as the batch code printed on the crimp / base of the product. 29th Sept(From myself)Thanks for the response, however I’m disappointed with the solution posed.As I first stated, I had to throw the cleanser away as it was leaking everywhere. I don’t believe anyone would have kept it in this case.Is that really the expectation here? If so, I think it’s a poor example of customer service.Nothing happens.....17th Oct(From myself)Is anyone ever going to respond to this? The last email was sent on the 29th Sept18th Oct(From Murad)Unfortunately, we cannot process your request further on this occasion as by our company policy, image proof of the fault or product return is required.
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Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping.
