I ordered an office table and paid for it online. I received no order acknowledgment in my email so I had to ring to find out if it actually went through. I was told it was to be delivered the following week. I received a phone call the day before telling me of delivery the next day, and a call on day of delivery with a time slot. However when the desk was brought I was told that they couldn’t bring it upstairs as they were not insured. My husband and I are in our 60s and are unable to lift furniture. So it had to sit in our hall for four days until we could get family to bring it upstairs. Now, how ridiculous is it for a furniture company not to bring furniture up the stairs?. I suggest you get insurance so as to give a proper service, We were very pleased with the desk and the staff were very nice but I would not buy from the company again for this reason. Also, you need to update your online service so that the customer knows what’s happening.
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Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store.
www.murphyfurniture.ie
