Review Time
We recently purchased a bed frame with storage from this company. Unfortunately, the first delivery arrived with a broken bed head. We had to wait a week with the bed frame in the middle of our room until it was replaced. The delay was due to their transportation schedule, which only operates on Wednesdays, despite us contacting them just 30 minutes after the initial delivery.
When the bed head was finally replaced, it arrived only in an open plastic bag, which was not professionally packaged or wrapped. Additionally, they placed the new bed head directly on the floor after removing the plastic bag, where their staff even stepped on it with their shoes. As a result, we now have to thoroughly clean the bed head ourselves.
Overall, we are not satisfied with the quality of the service or the handling of our purchase.
We recently purchased a bed frame with storage from this company. Unfortunately, the first delivery arrived with a broken bed head. We had to wait a week with the bed frame in the middle of our room until it was replaced. The delay was due to their transportation schedule, which only operates on Wednesdays, despite us contacting them just 30 minutes after the initial delivery.When the bed head was finally replaced, it arrived only in an open plastic bag, which was not professionally packaged or wrapped. Additionally, they placed the new bed head directly on the floor after removing the plastic bag, where their staff even stepped on it with their shoes. As a result, we now have to thoroughly clean the bed head ourselves.Overall, we are not satisfied with the quality of the service or the handling of our purchase.
Brilliant service from Start to finish. I got my new Spinal Max 3000 mattress delivered today. Many thanks to your punctual delivery driver. It arrived in less than 1 week from time of purchase. It was well packaged and as described. Email and phone communication was also great, so customer service is excellent. Pleasure doing business with you guys. Thank you.Kind regards Mark
I saw a new sofa on Michael Murphy’s site that was exactly what I wanted but I also wanted matching armchairs which were not in stock. I made contact with them and Jessie dealt with my query . She was most helpful and responsive and ordered the matching armchairs and cushions I needed. The delivery team arrived today on the dot of the arranged time and delivered my new furniture and took away the old suite. Sincere thanks to Jessie and the delivery team who were excellent to deal with and did Michael Murphy’s furniture proud.
I bought an item in January that was faulty, replaced with another faulty item but not until MARCH. Such a dismissive and rude person with no customer service s skills or any idea of how to talk to actual people. It's really not good enough. I won't be back to shop here.
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Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store.
www.murphyfurniture.ie
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