The package was eventually received in good condition, although it took a considerable amount of time. I placed my order on December 2, and it only arrived on December 27 after multiple follow-ups with the shipping service and my local post office. The tracking information stopped updating on December 11, and the customer support was not particularly helpful during this time. There was a lack of follow-up and no response from customer service via email. The representative I initially contacted ceased communication, which added to my frustration. Additionally, the website indicated DHL Express shipping, but the package was actually sent via a different service. I raised this concern via email but received no response. The live chat feature was also ineffective, redirecting me to email support, which wasn’t helpful. On a positive note, the products themselves are very good, with a wide selection available on the website, proper packaging, and a long expiry date, which is definitely a plus.
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