The package was finally received in good condition, although it was delayed. I placed my order on December 2, and it only arrived on December 27 after several follow-ups with the shipping service and my local post office. The tracking information stopped updating on December 11, and customer support was not very helpful during this time. There was no follow-up or response from customer service via email. The representative I initially contacted stopped communicating, which added to my frustration. Additionally, the website indicated DHL Express shipping, but the package was sent via a different service. I inquired about this through email but received no response. The live chat feature also did not function as expected and redirected me to email support, which was not effective. On a positive note, the products themselves are excellent, with a broad selection available on the site, proper packaging without damage, and a long shelf life, which is certainly a benefit.
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