My partner bought a bunch of stuff. The sizing guide was way off (like two sizes out!), so some of it had to be returned for exchange. They actually placed a hold on her card for the value of the replacement items... good luck if you have bills due or anything! That was the first d*ck move.
They charged her an extra 10 bucks delivery too - c'mon guys, this is the 21st century - thats not even a thing anymore! Most online retailers do free returnes and exchanges these days, get with it!
Then they refused to exchange one pair of leggings because it had a hair on it! A hair ffs!
They sent the leggings back to her (tried to charge another $10) and the leggings were absolutely covered in marks that were not there in the first place. Dodgey hey?
They tried to explain their way out of their grossly misleading size guide by pointing out that my partner had not reached out to them for clarification on sizing. And that the size chart is intended to be a guide only. I'm sorry but that sh*t won't fly... you publish a size chart on your website - you know full well that this is a tool that potential customers can be expected to rely upon when making a purchasing decision. When the size chart and product do not match, this constitutes a major failure - the product cannot be used as intended. My partner tried to do the right thing by exchanging the item for another size, and Muscle Nation saw it as an opportunity to milk more money out of her!
Muscle nation seriously need to pull their head in. It's too easy for companies to get away with this kind of sh*tty behaviour online.
They try so desperately to explain their way out of bad reviews too - that in itself is a pretty big red flag. Honest reviews must be quite damaging.
Stay away from this mob of thugs, there are far better brands out there.
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