I strongly recommend avoiding this company. I needed a video hosting platform for my website and decided to try Muse.ai because they offer a free trial. However, as soon as I signed up, my card was charged for a full year’s subscription—on the same day, not at the end of the trial. I found this odd, but I decided to test the platform to see if it met my needs.The service turned out to be awful. I uploaded a 200MB video, and it got stuck in the transcoding process. I tried again, but the same thing happened. I reached out to their support team, and it took them a while to respond, only to say, "Transcoding can take some time depending on how busy the machines are, but do let us know if it gets stuck." I waited another three days, and the video was still stuck.I have since emailed multiple times—both to resolve the issue and to request a refund for the charge that never should have happened. They have now stopped responding altogether. This feels incredibly dishonest, and I would urge anyone to stay away from this company. Since they are completely unresponsive, I will now pursue other means to get my money back.Also, after looking at their other reviews, something feels off. Most are incoherent, suspiciously vague, or have nothing to do with the actual service they provide. I wouldn’t be surprised if these are fake reviews propping up their reputation. Overall, a very shady company.Avoid at all costs.
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