I stopped all refills as I reached my desired results, but the company failed to process my cancellation and sent products anyway. After using it for a couple of years, I am generally pleased with the product, but I've encountered ongoing issues with the automatic refill system. The platform primarily directs users to the refill option, and finding the single order option requires significant effort. It demands too much attention, as if this is the only thing happening while using the internet. This is the main reason I decided to stop using the company altogether, along with their very strict refund policy. If there's an issue with your product, it involves complicated steps or you're just out of luck. By the way, I do all my shopping online.
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Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
