I strongly advise anyone considering Music & Arts to proceed at your own risk. My recent experience was unacceptable from start to finish.First, my order didn’t arrive by the promised delivery date. When it finally showed up, the box was open and one of the items was missing a part. I emailed customer service and received no response. I then had to call twice before anyone bothered to address the issue — and even then, what was agreed upon during the call was not honored.To make matters worse, Music & Arts charged my credit card for an additional device without my authorization. That alone is enough to lose my trust in this company.Because of all these issues, I returned everything. I shipped the items back on January 4, 2026, at my own expense, and have yet to receive a full refund within five business days of receipt.This was one of the worst customer service and purchasing experiences I’ve had in years. I will not be doing business with Music & Arts again.
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Music & Arts is an online music store that also offers instrument rentals, music lessons & instrument repair at their locations nationwide.