Review Time
Can I give negative stars? We tried to use this company for lessons in August; however after paying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don’t deal with billing. They would not connect with with anyone who could and said I needed to call the store. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.
Can I give negative stars? We tried to use this company for lessons in August; however after paying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don’t deal with billing. They would not connect with with anyone who could and said I needed to call the store. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.
I would give them zero-total scam. They came to my daughter's school almost three years ago, which makes this extra embarrassing, and claimed to be selling rent-to-own instruments, that would be paid within two years. Instead, they keep billing you, ignore the contract that they have you sign, double charge you, and play stupid like they thought you just rented the instrument. I have paid $2400 for an $812 used instrument. I am convinced that the school band director must collect commissions to want to promote such a crooked business, and will also be giving the schoola piece of my mind. This was a used instrument at a promised price of $812, which I have been charged almost $2400 for, and the value brand new through Walmart is $820 new for the same Yamaha beginner model flute. It is a rip off. Buy your instrument somewhere else. I highly recommend anywhere but here. Their parent company is Guitar Center. They were only supposed to charge me $49 monthly, and have charged me $86 for almost a year, and now think I am stupid enough to unlock my card for their crooked attempts to charge it $250a month, which they charged me a few months ago, when I accidentally unlocked it.
I strongly advise anyone considering Music & Arts to proceed at your own risk. My recent experience was unacceptable from start to finish.First, my order didn’t arrive by the promised delivery date. When it finally showed up, the box was open and one of the items was missing a part. I emailed customer service and received no response. I then had to call twice before anyone bothered to address the issue — and even then, what was agreed upon during the call was not honored.To make matters worse, Music & Arts charged my credit card for an additional device without my authorization. That alone is enough to lose my trust in this company.Because of all these issues, I returned everything. I shipped the items back on January 4, 2026, at my own expense, and have yet to receive a full refund within five business days of receipt.This was one of the worst customer service and purchasing experiences I’ve had in years. I will not be doing business with Music & Arts again.
such a looting company ,customer service says one thing and local shop another .Due to this unprofessional company i lost around $800 for renting my sons bass.Never rent from them if possible .Rude customer support (not all of them though),
I could be completely misreading the situation, but based on my brief encounter with the staff at this location, I would not rent from here. I called ahead to confirm they had a viola available—the gentleman I spoke with was very polite and helpful—and rushed over with my daughter after soccer practice, hoping to arrive before closing. We got there 10–15 minutes before 8 PM.As we pulled up, we saw two employees: one behind the register and one on the sales floor. The woman on the floor looked directly at us through the window, threw up her hands, and appeared to mouth something that resembled obscenities. Her gestures seemed to suggest we should “get the f* out,” though I admit it’s possible I misinterpreted her body language. Or maybe they were just lip-syncing to some hard rap music?Either way, the interaction felt hostile and confusing. I left without entering the store. And look — I understand how frustrating it is for a customer to come in 10-15 minutes before closing but it still doesn’t justify the behavior.
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Music & Arts is an online music store that also offers instrument rentals, music lessons & instrument repair at their locations nationwide.
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