I could be completely misreading the situation, but based on my brief encounter with the staff at this location, I would not rent from here. I called ahead to confirm they had a viola available—the gentleman I spoke with was very polite and helpful—and rushed over with my daughter after soccer practice, hoping to arrive before closing. We got there 10–15 minutes before 8 PM.As we pulled up, we saw two employees: one behind the register and one on the sales floor. The woman on the floor looked directly at us through the window, threw up her hands, and appeared to mouth something that resembled obscenities. Her gestures seemed to suggest we should “get the f* out,” though I admit it’s possible I misinterpreted her body language. Or maybe they were just lip-syncing to some hard rap music?Either way, the interaction felt hostile and confusing. I left without entering the store. And look — I understand how frustrating it is for a customer to come in 10-15 minutes before closing but it still doesn’t justify the behavior.
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Music & Arts is an online music store that also offers instrument rentals, music lessons & instrument repair at their locations nationwide.