Simmons (Musicians Friend) went above and beyond for me today so I wanted to share my experience. My son started taking drum lessons this year and to start him off I bought him a used Simmons SD350 kit, he has really dedicated himself to the craft so for Christmas I wanted to get him a new kit. Since Simmons is such a great brand and I myself bought a TD-70 kit from Musicians Friend earlier this year I decided to have him keep his pads and just upgrade his module to the TD-50. I bought a used one online and it arrived quickly but to my dismay the pads were not working properly with the kit. I called Simmons Customer Care and the gentleman on the other line said that I would need a new breakout/snake cable for the TD-50 to work properly. I asked if they would be able to sell me a replacement cable and he put me on hold well he checked the inventory. The hold time was fairly long due to the holiday week but when he came back not only did he let me know he had one in stock but also that he found my Musicians Friend account and since they own Simmons he wanted to send me the replacement cable for free, even covering shipping. He also apologized for the hold time. This was A++ Customer Service and going above and beyond for the customer. I thank Musician's Friend so much for being such a wonderful company and taking care of your customer's. This made my New Year!!!
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