Headline: !!!PLEASE READ!!!!THEY ONLY RESPOND TO PUBLIC COMPLAINTS (And then they vanish again)
I made the order of one of these kits as a Christmas gift, and the entire experience has been a total disaster.
The most frustrating part isn’t just the broken components or the wrong enclosure being sent twice, it’s the dishonest way this company handles communication.
They ignored our emails for weeks. Then, the very moment a negative review was posted, they suddenly "miraculously" reappeared in our inbox, acting like they wanted to help. It’s now obvious that they only care about their public image, not their customers.
In their email, they gave us a ridiculous excuse about the missing parts being "lost in the mail" (after two months of silence, which is impossible to believe).
When we finally demanded a full refund, they said "okay," but then went silent again.
They are now intentionally withholding the return address and refusing to provide a prepaid shipping label.
They told us we could return the kits, but they are making it impossible to do so by ignoring our requests for the necessary shipping information. It has been a week of total silence since they "agreed" to the return.
This company is dishonest. They pretend to be helpful just to silence you, and then they "ghost" you the moment you ask for a real solution.
Don't be fooled by their sudden replies to complaints, it’s just a tactic to stall for time.
AVOID THEM AT ALL COSTS!!!!
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Das Musikding ist ein onlineshop für Gitarren- und Bass Effektgeräte und Verstärker
