I paid in advance for an appraisal and received an email with a download that I can't open with any application I have or find online. I've called and sent three emails since 12/1/25 to the support team and appraisal contacts, as well as using the contact form, but received no response. There's no office or personnel in the US, leaving me reliant on a foreign entity that now has my credit card information. Addendum: I finally received a return call on 12/5. They mentioned being very busy and unable to respond to emails or voicemails quickly. They claimed to have emailed me on 12/3 (which I did not receive). I'm still unable to open the 4.2mb download from either the email or their website. There’s no app available to access it either. It might be a security issue, but they can't seem to just send a PDF. They provided a valuation for the artwork, which is far from what others have given. They say they use accredited appraisers but wouldn't share their qualifications. Overall, this feels like a complete rip-off. I paid $49 and have nothing to show for it.
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