Review Time
I paid in advance for an appraisal and received an email with a download that I can't open with any application I have or find online. I've called and sent three emails since 12/1/25 to the support team and appraisal contacts, as well as using the contact form, but received no response. There's no office or personnel in the US, leaving me reliant on a foreign entity that now has my credit card information. Addendum: I finally received a return call on 12/5. They mentioned being very busy and unable to respond to emails or voicemails quickly. They claimed to have emailed me on 12/3 (which I did not receive). I'm still unable to open the 4.2mb download from either the email or their website. There’s no app available to access it either. It might be a security issue, but they can't seem to just send a PDF. They provided a valuation for the artwork, which is far from what others have given. They say they use accredited appraisers but wouldn't share their qualifications. Overall, this feels like a complete rip-off. I paid $49 and have nothing to show for it.
I paid for an appraisal upfront and got an email with a download link that I can't open with any application I have or find online. I've reached out through calls and three emails to the support team since 12/1/25, but received no response. There’s no local office, so I feel stuck with an overseas entity that has my credit card details. An update: I finally got a call back on 12/5. They claimed they are busy and can't respond to emails or voicemails quickly. They said they emailed me on 12/3, but I didn't receive anything. I still can't open the 4.2mb download from either the email or their website. There seems to be a security issue, but they can't just send a PDF. They told me the artwork's value, which is far off from other estimates. They say they use accredited appraisers, but wouldn't provide their credentials. Overall, I feel ripped off. I paid $49 and have nothing. In response to their misleading reply: The representative claims he emailed me on 12/3, but it's not in my Junk/Spam folder, which I check frequently. All my emails and calls have been initiated by me, not them, so their claims about customer service are misleading. The download fails to open on any browser, computer, or device.
This platform is fantastic! It has an impressive artist database and excellent research, results, and presentation. I just wish there was a more affordable option for those looking to track a single artist, as the minimum monthly fee feels quite high. But kudos for the excellent service and extensive artist coverage!
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The leading provider of art market data for collectors, professionals & art lovers.
We offer you the tools to stay up to date with the art market and make smart decisions, know how much the artworks you own are worth, manage and grow your collection wisely, and much more.
We are your eyes and ears on everything that happens in the art market. An international team of art lovers, web professionals and data analysts driven by passion and excellence who work relentlessly to make the art market accessible to everyone.
Our data is sourced 24 hours a day from over 21,000 venues and organizations and is manually moderated to guarantee its accuracy.
Founded in 2008, MutualArt has millions of members worldwide and continues to develop technological solutions for all your art-related needs. See more
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