The company replied to my feedback, but I received the same vague response: Your feedback is important, and we’re looking into it to make improvements. Please contact our customer care team at 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m., and Fridays, 7 a.m. to 5 p.m., or email customer care so we can assist you directly. This is ridiculous! If you look at all the replies to negative reviews, it's always the same. They just want you to contact customer care. This service is appalling! If they truly cared, they could easily find your details, review your case, and call you directly, but they don’t seem to care at all. They have your money, and that’s what matters to them. My mother lost $14,000 due to their lack of response. I will share my negative experience with everyone I encounter and advise them to steer clear of this company!
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We help our customers protect what they care about and achieve their financial goals. Mutual of Omaha is a privately held Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
