I ordered two pairs of premium progressive glasses, but both were blurry upon arrival. After consulting an optometrist, I found that the no-line bifocal was positioned too high. I reached out to the company and provided pictures showing the optometrist's markings for the correct bifocal line. I also sent photos of myself wearing both pairs. They informed me that one pair was too large, so I chose a different frame to replace it. For the other pair, I requested a remake based on the optician's markings. I returned both pairs to the address on the website and have confirmation of their receipt. Despite multiple emails and text messages, I have received no response. I was hopeful for a positive experience with this company after paying $139.00 on November 15th, but it is now December 17th and there is still no resolution. At 70 years old, I just want my glasses made correctly.
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
