I had high hopes for a better experience compared to last year's order of three pairs, but it was a letdown. Despite paying extra for express shipping, the glasses didn't arrive on time and were not shipped via the promised courier service. I had to track them down through various shipping options and eventually found them with a different postal service. Regarding the glasses, only one of the three pairs matched what was shown online. The prescription is far from accurate, making it difficult to see clearly. The lenses do not seem to be the advertised high index; they are thicker than any I've had in the past 30 years, which is both uncomfortable and unappealing. I also opted for an increased add-on for the progressive lenses as recommended by my eye doctor, but they arrived with only a +2.00 addition. Overall, this order was a complete failure, and I'm eager to see how the support team addresses this issue, especially since my strong prescription significantly impacts my daily life until I can find affordable replacements.
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
