NOT WORTH THE HASSLE! Dealing with the company has aged me by 10 years. Had work done when I moved including bathrooms and the media wall was one of the last jobs. Booked for March 2024 eventually after slow replies.Fitters came and were careless with my property as it wasn’t fully furnished. I had wet soggy boxes left in the garden then pulled into the living room and dumped there. This caused my carpet fitter to have to postpone as the floor was soaked! Didn’t mention anything at the time as I just wanted to be move on.Fast forward to December 2024 when I returned from holiday to find a waterlogged patch on my carpet. Called a plumber having no idea why and they pulled the media wall down and saw 2 nails from the panel through my pipe! It’d been slow leaking for 6 months and the material from the panels and plaster had been absorbing it until it got so bad that it was noticeable on my NEW carpet. Also after fitting, my 1 year old boiler stopped working and I spent loads on call out charges and no one could tell me why so I spent £3000 on a new combi boiler. The plumber said if there was a slow leak then this caused the boiler to stop working due to low pressure (system boiler with water tank. My boiler was fine after the other tradesmen had done their jobs so this incompetence has cost me a lot. I contacted the company and told the boss would call me back. A lot of chasing from my end again and eventually spoke to him and questioned me as to how the leak is related when it’s 6 months later. It was 2 weeks before Christmas and this hole in my wall and waterlogged carpet ruined my Christmas. He told me they close for Christmas and he’d be in touch. I was told I’d have a confirmed date but after multiple ignored messages I’d got a reply that someone would come 13th January. I spend days dealing with the water in the carpets myself as a working single parent and had dehumidifiers on (high bills), wasting days off I could have spend with my family. The installer came and told me he was here for 2 days and could do any jobs needed whilst he was here. Apparently I looked deflated! So would anyone after this experience! He patched the wall, stuck the panel back on and cleaned the carpet. He initially mentioned that the carpet could be replaced but I regrettably said cleaning it would be acceptable. The industrial machine was left in my kitchen and he’d come tomorrow to finish after the product was left overnight. Lots of cancellations until he came on the 21st and collected the machine but did nothing to the carpet despite being saying he would. My carpet was left with dints in it as some areas had no underlay after it was lifted for cleaning. Compensation of £150 given which doesn’t make up for a £2000+ job going wrong and a boiler change. I was promised another day even though it wouldn’t have taken long to put underlay down and even said he can sort out my faulty light. Why promise other jobs when you haven’t fixed the initial job. I was dubious about him coming back but he said he’s not the kind of person that would go back on his word. After multiple messages, no sign of a visit and told we’re both too busy, despite me saying I’d get a parent to be at home. I haven’t had the work completed. If the job was completed with the underlay I wouldn’t have left feedback and just moved on but the false promises, lack of compassion, sitting at home expecting a visit, constantly chasing has made me upset and angry! DO NOT USE THIS COMPANY
Claim your business profile now and gain access to all features and respond to customer reviews.
