I purchased two dining chairs. First off, it’s frustrating that there are no choices for delivery dates for such items. The goods were dispatched via a delivery service, which then allowed me to reschedule the delivery date. However, they showed up on three different days when I wasn’t available. I had a confrontational encounter with their delivery driver who wanted to leave the boxes in an unsuitable location and became quite upset when I refused. I explained that I had rescheduled. They attempted to deliver on days other than the confirmed date, resulting in the goods being returned. When I tried to reorder the chairs, I was informed there was an alternative delivery option with a high success rate, but it would cost an extra £50. I suggested they waive the fee due to the complications I had faced. The representative I spoke with implied it was my fault for the issues with delivery. I was then transferred to a manager who refused to waive the delivery fee and stated there was only a 50% chance my order would arrive on time. It's astonishing how they treat their customers; they clearly do not care. I really wanted the chairs, but I decided to buy from a more reliable company.
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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly.
We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price.
We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business.
We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order.
We aim to respond to any queries the same day, usually within a couple of hours.
We hope you’ll enjoy shopping with us.
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