My first order arrived completely defective, and after weeks of communication, they finally sent a replacement. The second set has also been disappointing and hasn't held up at all. The provided fixings are cheap, flimsy, and not fit for purpose, making the furniture unstable almost immediately, which is outrageous given the price. To make matters worse, the customer service is atrocious, with painfully slow responses and a dismissive attitude. Every interaction feels like a struggle, and they make you feel guilty for expecting basic quality. After spending good money, I am left with furniture that fails to last and a company that clearly does not care. I feel my money has been wasted! Avoid them at all costs!
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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly.
We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price.
We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business.
We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order.
We aim to respond to any queries the same day, usually within a couple of hours.
We hope you’ll enjoy shopping with us.
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