I purchased two dining chairs, but I was frustrated by the lack of choice regarding delivery dates. The goods were sent via a courier service, which allowed me to reschedule the delivery. However, they ended up attempting delivery on three separate occasions when I was unavailable. I had a difficult encounter with the delivery driver, who insisted on leaving the packages in an unsuitable location. Despite my attempts to explain the situation, the delivery service continued to ignore the rescheduled date, resulting in the items being returned. When I tried to reorder, I was informed of an alternative delivery option with a high success rate, but it came with an additional fee. I requested that they waive this fee due to the issues I faced, but the customer service representative stated that the responsibility for delivery fell on me after dispatch. A manager later confirmed that they would not cover the additional cost and mentioned a low probability of timely delivery. It's disheartening to see such disregard for customer satisfaction. I really wanted the chairs, but I've chosen to purchase from a more reliable company instead.
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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly.
We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price.
We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business.
We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order.
We aim to respond to any queries the same day, usually within a couple of hours.
We hope you’ll enjoy shopping with us.
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