I am profoundly dissatisfied with the quality of the furniture I received. The company promotes its products as luxury items, but the actual quality falls significantly short of that promise. While the furniture may appear attractive at first glance, looks mean little when the quality fails to endure—even with careful handling. I bought a sofa, two armchairs, and bar stools, all of which were used sparingly in a clean environment without any abuse. Despite this, the sofa seat cushions lost their firmness after about two years, which is unacceptable for furniture at this price point. Fortunately, we can replace the foam ourselves, but that’s not ideal. The real concern lies with the armchairs. Made from faux leather, they began cracking after just a year, despite being intended for occasional use only. Even with minimal usage, the faux leather deteriorated and started to fall apart. After two years, the upholstery began shedding flakes everywhere, rendering the chairs both unusable and unattractive. When I reached out to customer service with photos, I was informed that their warranty lasts only one year and was advised to seek re-upholstery on my own. This indicates that the company is aware their furniture isn't built to last beyond the warranty period. This experience does not align with what customers expect for their investment. Furniture should last more than just a couple of years, especially with careful use. No one wants to replace sofas and armchairs every few years. I wholeheartedly do not recommend this company. The combination of poor quality and lackluster customer service has made this a very frustrating experience.
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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly.
We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price.
We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business.
We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order.
We aim to respond to any queries the same day, usually within a couple of hours.
We hope you’ll enjoy shopping with us.
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