my-hair.uk

I have wanted to do this review for…

I have wanted to do this review for some time but waited to give a fairer response to see how the surgery developed. I had my transplant in May, it’s now approaching 4-months. The hairline is coming through, seems to be thickening up which is good. The donor area has been over harvested which I’m particularly upset about given I specifically asked for this to be carefully harvested and didn’t even have the maximum amount of grafts. Also, I wanted a few grafts on the crown which is thinning but I was told ‘you can come back for a second surgery’, which I thought was weird considering I didn’t have maximum grafts. Also, given it’s quite an exposing and vulnerable day, I didn’t appreciate the 3 or 4 attempts to upsell me to products and PRP while I was mid-surgery, it felt like they were trying to take advantage which I decided to avoid. The actual day was pretty uncomfortable too. I walked in and there were about 15 different contact points and people I was bounced around to, majority didn’t speak good English, no attempts to soothe, welcome or relax me given it’s an intense and invasive procedure. I won’t list the surgeon name as I believe he was good, and reassuring. The main issue is that you see him for a very small portion of the day. The rest of the day you are with junior members of staff - the one leading my transplant was fresh out of university, rude and quite frankly not qualified to conduct the transplant. Right at the start I mentioned to all people I spoke to about my concerns of over harvesting on the donor area. Low and behold 4-months later and after getting my second skin fade it becomes clearly apparent what area was the donor area - which is very shoddy work. I was very close to using KSL as I know they have good reviews. I decided to use MyHairUK as it saved me £2,000. Mistake. Do not make this same mistake, go somewhere who offers more diligence and care in the procedure.The aftercare was also limited. They do have a number you can call for concerns or questions, which I used and was helpful. But the proactive follow ons were non existent, I got one call at 7-days post op and I believe that was it. Left on my own after that. To summarise, the day itself was fairly traumatic with absolutely no care for the patient. They continued to attempt to upsell me mid-transplant while I was delusional and completely exhausted. The aftercare was available and useful, but not proactive, I got one call 7 days after the transplant and I believe that was it. 4-months on the donor area is over harvested, but the hairline is thickening up. I am happy with the hairline progress so far, which is why I have not given 1-star. There are definitely better places to go for customer care and outcome, don’t go for the cheaper ‘conveyer belt’ option. I hope this helps anyone considering their choices.

Date of experience: May 14, 2025