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A highly distressing experience with a medical professional.

I had a highly distressing experience with a medical professional in December 2025. I was referred by a representative from a clinic, who presented the entire service as a cohesive process. The contract specified a total fee of £3,800 (£2,300 non-refundable deposit + £1,500 balance). The procedure was postponed twice due to newly diagnosed high blood pressure, confirmed by a private GP, who prescribed effective medication. On the second attempt, the doctor instructed an additional full dose of medication, despite knowing my daily maximum had been taken earlier, putting me at risk of overdose and severe complications. Additionally, I was administered a sedative without any explanation of risks or side effects, despite my existing health conditions. No informed consent was obtained. I was discharged after a very short period with no monitoring, even after reporting unusual symptoms. Shortly after, I experienced a serious reaction, described in a GP letter as a “significant and traumatic” event, leading to ongoing anxiety and making it unsafe for me to return. Based on my experience and numerous other reviews, it appears that technicians handle most of the work, with the doctor minimally involved. Communication was often difficult, and there was a lack of professionalism with equipment left unattended. This situation represents a serious lapse in care, safety, and consent. The clinic's terms allow for a limited refund for unforeseen medical conditions, but none has been offered. The clinic's safety rating is concerning. I have initiated a chargeback, reported the doctor and clinic to the relevant authorities, and raised concerns about misleading advertising. I urge others to conduct thorough research, check safety ratings, and ensure full consent and oversight from the surgeon. This was one of the most distressing medical experiences I've had — I strongly advise against it.

Date of experience: Jan 11, 2026