I've been quite critical of the service recently. For those feeling frustrated and misled, especially those who didn't intend to sign up for a recurring £29.99 payment, I suggest taking a moment to reflect. I was also furious when, after paying £0.50 to view my IQ score, £29.99 was deducted from my account a week later. When I reached out via email to unsubscribe, I received an immediate automated response stating they would cancel future payments. However, they informed me that the initial £29.99 payment was non-refundable due to my consent at the time of the £0.50 transaction. After leaving a negative review, they offered a generic apology and mentioned that a full refund was in process. I made sure to include my customer reference in our correspondence. Initially, I felt trapped and thought I was only communicating with bots. But then I discovered a genuine email from them, apologizing and assuring me that the refund would appear within a week. Surprisingly, three weeks later, I noticed the refund had been processed. Here’s the timeline: 10th November - £0.50 debited, 17th November - £29.99 debited, 18th November - £29.99 credited. Even my bank didn't catch the refund right away. The real issue stems from the confusing terms and their automated responses. I hope this insight is helpful.
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