Update on my experience: After your public response about 9 hours ago, I followed your instructions and reached out via email to finalize the identification process. Since then, I have not received any reply, confirmation, or refund.
The absence of follow-up suggests a failure to process an approved refund and a lack of genuine customer support. I have met all my obligations.
Any further delays are solely the responsibility of the company. If this issue is not resolved quickly, I will escalate it through the appropriate channels.
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