I had a very frustrating and deceptive experience. I placed an order on November 30 on a certain website for CHF 320. The site and my order tracking clearly indicated a delivery date of December 5 (I have screenshots to prove it). By December 15, I still had not received anything. When I reached out to customer support, I was connected to a call center with poor audio quality and distracting background noise, making it hard to communicate. I was informed that 'delivery to Switzerland typically takes 12 days,' which contradicts the December 5 date provided on their website. When I pointed out the screenshots, the representative simply stated that 'this cannot be what we show,' without further explanation. Later that same day, the order finally arrived. However, I was then hit with a customs/import invoice of CHF 50. The main issue became apparent: the company does not include Swiss VAT in their prices, and this lack of transparency at checkout is misleading. If it had been clearly stated, the prices wouldn't have seemed appealing, and I would have opted to buy the products locally in Switzerland. In summary: Promised delivery date: December 5, Actual delivery: December 15, Customer service: difficult to understand and dismissive, Unexpected customs/VAT fees: CHF 50, Pricing seems attractive only because VAT is excluded without clear disclosure. This is misleading for customers in Switzerland. I would advise against ordering from this company if you reside in Switzerland.
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