If I could give zero stars, I absolutely would.
I ordered a hair serum on 17 January and as of 31 January, my order is STILL showing as “in preparation.” Nearly two weeks with no dispatch, no progress, and no proper updates. This is completely unacceptable.
What makes it worse is that I’ve already emailed them to complain about the delay, and nothing changed. No urgency, no clear explanation, just silence and the same useless order status. If you’re taking people’s money, the bare minimum is to actually send the product or communicate properly.
I shouldn’t have to chase a company for an order that hasn’t even been dispatched after this long. At this point, I’ve had enough and am requesting a refund because the wait time is ridiculous.
Terrible service, poor communication, and honestly not worth the stress. Do not order from here unless you’re happy waiting weeks with no updates.
Claim your business profile now and gain access to all features and respond to customer reviews.
