I purchased 11 digital files of my son's senior photos. He needed them for work and school. I never received any email from them or Shutterfly. But I did get an email from Shutterfly that the paper prints were out for shipping. I called Lifetouch and they couldn't tell me what happened and reordered it with a new order number. Again, no email confirmation for the reorder. I called them again to ask where the email is? I was told that there were "technical difficulties" and that they would send me both an email and the digital prints within an hour and that they close at 5. I called at 4:30, over an hour after promised. They were closed and still NOTHING in my email or Shutterfly account. This company is very shady. Stay away and save yourself the headache. I can't believe that Shutterfly associates themselves with them and you have to rely on them for your child's school photos. Scam all around.
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