Review Time
They got upset because I want remove my kids photos from their system. They lied and said they sent me an email and text for the form. I'm really starting to be be some of them are complicit in the claims. Why are you upset I want to remove my kids photos and lie about forms... Very unprofessional
They got upset because I want remove my kids photos from their system. They lied and said they sent me an email and text for the form. I'm really starting to be be some of them are complicit in the claims. Why are you upset I want to remove my kids photos and lie about forms... Very unprofessional
This company is just terrible. I don't think I've ever had a year where they didn't screw up my order. Their website is the most confusing piece of garbage imaginable. I don't understand why they have such a stronghold on school pictures.
Can not get my grandson’s pictures you pay for them and then they come in they want you to pay again, Last year i never received any pictures at all so they got me for 40.00. Trying to do the same again you call we will send them to you , the woman on the other ends doesn’t even ask who she is talking with but she us going to send out pictures, There are ripping people off, my child will not take anymore pictures thru them. No More Done with !
My child's school started using LifeTouch/Shutterfly for school photo fullfilment. The first year we had to use them, the printed photos were sent. When we looked, they were poorly cut so I couldn't fully see the grade and year that I paid extra to be on the photos. I reached out to their support multiple times, including pics of the ill-cropped photos. No response.Instead of a response, I got hounded with sales emails multiple times per week using my child's name in their marketing speak. It feels very cringey for them to use my child's name in their marketing spam.
I'm giving you a two star because I really do like my pictures. However, my experience with your online customer support and your phoneline support is absolutely atrocious. I feel like I have been swindled, as I have payed for services that have not been rendered. For 3 weeks now, and an unknown amount of phone calls, and "chats" it seems to be an impossible task to simply update an email address for a purchase that was made while logged in my account with the correct email address, so I can receive my digital copies.
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