Completely unacceptable - a total fraud. I would have rated it 0 stars if I could. Please steer clear of this service at all costs. We followed all their instructions - our luggage was delayed for 2 weeks, leading to significant customs fees. We were without clothing for 5 out of 9 days of our holiday, and to make matters worse, the courier charged us another $550 USD. They are deceitful and untrustworthy - this was my first and last experience with this service. I am recovering from cancer and needed assistance with my luggage, which is why I opted for their delivery. They are a disgrace.
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