The inadequate customer service has resulted in ongoing financial setbacks, primarily due to customers not responding to communications. Delays from the support team and a lack of timely follow-ups from customers have led to ineffective communication overall. This has made revenue collection inconsistent, negatively impacting financial performance. Furthermore, there's no option for direct communication. I received a call from a representative in sales, and after explaining my situation, she abruptly ended the call, which was particularly frustrating!
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