My time on the platform has been brief, yet it quickly became evident that the pricing model for accessing job details is fundamentally flawed and inconsistent. For instance, a kitchen worktop fitting, which should reasonably cost £15 or more, is priced the same as a minor task like repairing a single gate hinge. There seems to be no transparent or logical link between the job's value, scope, or complexity and the fees charged to tradespeople for leads. Moreover, I've come across numerous listings that seem fake, serve as business advertisements, or represent jobs that genuinely don't require any work. After reporting these issues directly to the platform via email, I was still charged for the leads. It was only after I sent a strong complaint that I received a phone call, which felt more like a courtesy than a genuine effort to resolve the matter. The platform certainly needs scrutiny from various angles. Customers are not adequately informed that tradespeople must pay just to express interest in a job, despite claims to the contrary. To confirm this, I signed up and posted a job myself. Additionally, customers are encouraged to share their job with multiple trades through a simple link, without a clear explanation that each response will incur a charge. The model seems primarily designed to maximize revenue from tradespeople, with little concern for fairness or transparency. Costs appear artificially inflated due to arbitrary pricing of job details, pressuring trades to raise their prices. Complaints are managed through a vague email-only system, where issues are neither properly acknowledged nor effectively addressed. As it stands, the platform does not function as a fair or transparent marketplace for tradespeople and necessitates significant structural and ethical reform.
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Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.See more
