mycamper.com

Avoid this platform at all costs – unsafe vehicle, misleading listing, and zero accountability.

I rented a motorhome through the service in Tromsø, and the experience was dangerous, unacceptable, and utterly shocking. Upon arrival in –10°C temperatures, the motorhome had no heating, as the propane bottle was completely empty within 30 minutes. This is impossible unless the owner provided us with an almost empty bottle. We even sent timestamped photos showing the empty gas indicator upon arrival. The listing photos showed two 10kg LPG bottles, which normally last 2–4 days in winter. Instead, the bottle we received lasted under 2 hours, despite the owner assuring us it would last the whole night. This was a lie — leading to an extremely hazardous situation. With no heat, the motorhome became uninhabitable and unsafe. We had to leave it and spend the entire night in campsite toilets to avoid freezing. This alone should have warranted an immediate full refund. But it gets worse: • The water system was broken — the tank leaked everything we poured in, regardless of the valve position. • The gas alarm kept going off, indicating a potential gas leak. We video-called the owner, who simply advised us to “just turn it off.” Completely unsafe. • The battery was drained, requiring us to pay for a campsite to access electricity — despite the listing claiming the motorhome is fully autonomous. • The tyres were unsuitable for icy conditions, contrary to the owner’s claims. We provided every piece of evidence: photos, videos, timestamps, messages, screenshots — everything. It has now been 10 days, and instead of taking responsibility, the service either pretends not to understand, ignores messages, or tries to twist the facts. Here’s something concerning: the platform doesn’t allow me to leave a review on the listing of the specific motorhome I rented. They simply block the option — meaning future customers cannot see what actually happened. If they’re doing this to me, it’s likely happening to others as well. This means the next person renting this dangerous motorhome could be a family with children, completely unaware of the risks because the service conceals honest reviews. This is not just irresponsible — it’s dangerous. When they do respond, they adopt a polite and “professional” tone. But this politeness is entirely disingenuous. In reality, their behavior throughout this ordeal has been rude, unhelpful, and irresponsible, completely ignoring safety issues and leaving us without support in freezing conditions. Honestly, even a child could understand what transpired from the evidence we provided. Yet, the platform continues to avoid responsibility and refuses to return our money — not only for the night we couldn’t stay (because we would literally freeze), but also the service fee they kept for themselves. This behavior is unacceptable, disrespectful, and shows zero care for customer safety. I strongly advise everyone to steer clear of this service. If something goes wrong, they will leave you out in the cold — literally — and then try to make it seem like it’s your fault.

Date of experience: Nov 19, 2025