I was in a support chat with a representative from the service because I disagreed with claims from the vehicle owner and it was my first time following the check-out process. The check-out process is poorly designed; you must accept each step individually, and if you disagree at the first step, you can't see the subsequent steps. I reached out to support because I didn’t want to accept the fuel charges listed as the first step, but I was curious to see the next steps. The representative advised me that I could accept the steps until the final one and still go back to change my approvals. When I reached step 6 out of 7 and pressed to move to step 7, to my surprise, the check-out was irrevocably accepted. When I informed the representative that I was following their guidance, they apologized for the misunderstanding but said there was nothing they could change now. They were sorry, but I paid 100 CHF, which is why I’m giving one star.
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MyCamper is the leading platform for private rental of camping vehicles in the Nordics and Switzerland. With a selection of nearly 5000 campers, including caravans, motorhomes and campervans, adventurous travelers can choose the ideal vehicle for their next travel experience. Through our secure online marketplace, you can easily rent your own camper or find the perfect camping vehicle for your next adventure. Experience the freedom of renting a motorhome with MyCamper!See more
