Having been with my previous provider for over 20 years, I was satisfied with their service. However, since the transition to the new credit card, everything has gone awry. My automated payments for various insurances stopped without notice. It took two months for the company to reach out, after which I received demands for payment from other entities. When I contacted customer support, they acknowledged the issue but did not apologize or take steps to rectify it. This is a clear lack of competence.
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