Since moving to the new platform, the connection to accounting systems has been eliminated. There was no warning; the transition was presented as an 'enhanced experience,' yet it removed a crucial feature of a prestige card. There is a cumbersome workaround available, but it's far from satisfactory. Customer service was unhelpful until I escalated to a direct email to the executive level, and even then, the best they could offer was the cumbersome workaround. This is no longer a premium offering.
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