Absolutely horrible application process which makes me wonder how NAB managed to screw up Citi products so badly.
I tried applying for their credit card product, and their ID verification system did not even work properly. Then I got locked out from applying and the non-existent customer service was actually worse than I expected (and I had low expectations given the bad reviews given here as well as in other forums).
Apparently it is a well known fact that their ID Verification system has been having issues for a few months now, and yet nothing was done.
Part of me thinks they don't even care about making money or gaining customers. They're around just for the vibes.
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